First Response Advisor
As a First Response Advisor within the IMD team Valeria is one of our first point of contact for Romanian and English enquiries we receive.
When considering new enquiries, Valeria devotes time to understand the needs of our clients. Thanks to many years of experience in customer service, both in Romania and England, she is able to ensure the quality of contact with us and our services at the highest level.
Valeria has a Law Degree in Romania and a Customer service level 2 qualification in U.K She is able to advise our clients in a professional way , understanding their needs and offering them support. She is proud to support the Romanian community in UK, dealing with both individuals and business client.
Valeria deals with referring cases to an appropriate team of lawyers and provide support to our existing clients.
Valeria speaks fluent Romanian and English.